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Pullin9 Collection Orders will be shipped starting from the 25th July 2024

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FAQS

A range of answers to the most common questions about this store are available below:

Where is my order?

You will receive a confirmation email from shop@abbipulling.com, if your order was successfully placed.
Additional emails will be sent to you regarding when your order is shipped, alongside any other urgent updates to your order.

If you have not received a confirmation email within an hour of placing your order, it was not successfully processed.
We recommend checking your spam folder as well.

Which countries do you deliver too?

We ship goods to Europe, America, Africa, Asia, Oceania and all over the world!

If you order internationally, you may be subject to customs fees and delivery delays.

Which delivery couriers do you use?

We utilise a range of courier services, selecting the best service based on your delivery address.

Where do you ship from?

All of our orders ship from the UK, arrival time will vary based on your shipping address and the current inventory.

How do I track my order?

We will email you the tracking number for your package once it leaves our warehouse.

Is it possible to change / cancel my order?

Once an order has been placed, we may be able to help if your order has not been dispatched, but there is no guarantee that orders will be redirected in time.

Please make sure all of your information is correct before placing your order. If you have any questions, please contact us via shop@abbipulling.com.

How do I return an item?

If an item does not suit you, you can return it to us within 14 days.
The items must be returned to us in a condition that allows them to be relisted for sale.
Therefore it must be sent within their original packaging, without stains or traces of wear and neither been washed nor worn (except for fitting).

Please contact us via “Returns and Exchanges” section. Without a message from you we will be unable to process your return request.

Is it possible to receive a refund?

If your item is deemed unsuitable or damaged, you will be entitled to a refund, if a claim is made within 14 days of purchase.

Refunds will be processed to the original payment method only. Once your returned item is received and inspected, you will be notified via email.
Approved refund requests may take up to 10 business days to be credited back to you.
Please check out our returns policy for further information.

What if my packages is lost / stolen?

Please note that we are not responsible for lost or stolen packages.

If your package is marked as "Delivered" or shows a final scan, we are unable to file lost in transit claims or offer refunds.

If you have not seen an update to your tracking after 21 (UK Domestic) or 30 (International) consecutive days, please contact us via shop@abbipulling.com and inform us if your package may be lost.

If the carrier determines the package is lost, we will either provide a replacement order (depending on available inventory) or provide a refund in full.
Please note that claims cannot be submitted after 90 days from the original order ship date.

Are my payment details and information secure?

Payment information is processed securely. No card details are transferred to or held by our store.
All transactions take place via connections secured with the latest industry-standard security SSL protocols.

An item I want is no longer in stock, when will it be available again?

Certain products may be only available in a limited stock or for a limited time only.

Certain items may restock over time but timescales may vary.

If you are interested in a certain product, please feel free to contact us via shop@abbipulling.com and we can do our best to update you.

How can I contact customer support?

Please contact us via shop@abbipulling.com or use the contact form on our website, selecting 'Shop' as your Enquiry type.